Terms & Conditions
TERMS & CONDITIONS
1. INTRODUCTION
This website, www.givemecosmetics.com (the "Website"), is owned and operated by Spon Global Ltd ("Give Me Cosmetics", "we", "us", "our").
By placing an order through this Website, you agree to be bound by these Terms & Conditions, which form a legally binding contract between you and Give Me Cosmetics at the point your order is accepted.
Please note: existing promotional offers (including Spin the Wheel) do not apply to clearance items or selected product lines.
2. PLACING AN ORDER
To place an order:
- Add your chosen products to your basket
- Proceed to checkout once all items have been added
- Provide accurate billing, shipping, and contact details
- Review your order carefully before completing payment
- Submit your order
Once submitted, you will receive an order confirmation email. This email does not constitute acceptance of your order.
Important: You are solely responsible for ensuring all delivery details are correct. We cannot offer refunds or redelivery where incorrect details are provided.
3. ORDER ACCEPTANCE & CANCELLATIONS
All orders are subject to acceptance by Give Me Cosmetics. We reserve the right to refuse any order at our discretion, including but not limited to the following circumstances:
- Products are out of stock
- Payment authorisation cannot be obtained
- Shipping restrictions apply
- Pricing or description errors are identified
- Suspected fraudulent activity
Customers may request to cancel their order within 14 days of purchase. All cancellation requests must be reviewed and processed by a member of our Customer Support team and cannot be completed automatically.
While we will make every effort to action cancellation requests promptly, we cannot guarantee that an order can be cancelled before it has been processed and dispatched.
Once an order has been shipped, we are unable to cancel it. If you no longer wish to keep your order after it has been dispatched, you will need to follow our Returns Policy once you have received the goods.
4. PRODUCT INFORMATION & QUALITY
Product images are for illustrative purposes only. Minor variations in colour, packaging, or appearance may occur due to display technologies or manufacturing updates.
Please follow all safety warnings and instructions provided on product packaging. Give Me Cosmetics is not liable for damage or injury resulting from misuse or failure to follow instructions.
5. PRICES, CURRENCY & TAX
- Prices may automatically display in your local currency for convenience; however, all charges are processed in GBP
- Prices include 20% VAT, where applicable
- We reserve the right to change prices, offers, promotions, and discount availability at any time
- Discount codes may not be valid on sale items and cannot be combined unless stated
6. SHIPPING & DELIVERY
All orders are dispatched from Liverpool, United Kingdom.
Due to recent regulatory and operational changes, we are currently unable to ship orders to countries within the European Union (EU). We sincerely apologise for any inconvenience this may cause and are working to review our options for serving EU customers in the future.
We aim to dispatch and deliver your order as quickly as possible. All delivery timeframes are estimates only. Delivery timeframes are calculated from the date your order is dispatched, not from the date the order is placed.
UK Delivery
Standard Shipping: Usually 3–5 working days.
24-Hour Tracked Shipping: Orders placed before 2pm are usually dispatched the same day. This is not a guaranteed service
Both services exclude weekends and bank holidays. Delivery may take longer during busy periods or due to courier delays. During particularly busy periods, please allow up to 10 working days before contacting Customer Services regarding a delayed order.
Free Delivery Promotions
Free delivery is available only during promotional periods advertised by us and applies to Mainland UK (England, Scotland and Wales) only. Northern Ireland, the Channel Islands and the Isle of Man are excluded unless otherwise stated.
Delivery Information
Customers are responsible for providing accurate delivery details at checkout. Incorrect information may result in delays and additional delivery or re-delivery charges.
International Delivery
International orders usually arrive within 5–10 working days, but may take up to 30 working days in some circumstances.
We currently do not ship to countries within the European Union (EU).
International orders may be subject to customs duties, taxes and other import charges, which are the responsibility of the recipient. We cannot predict or control these charges or delays caused by customs. Customers are responsible for ensuring their order complies with the laws and import requirements of their destination country.
7. FAILED DELIVERY & RETURNS TO SENDER
If an order is returned to us due to:
- Incorrect address
- Failed delivery attempts
- Uncollected parcels
We will contact you to arrange redelivery at your expense. If no response is received within 40 days, the order will not be eligible for a refund.
8. RETURNS, EXCHANGES & REFUNDS
Eligibility
You may request a return or exchange within 30 days of purchase. Orders placed via third-party platforms are subject to the returns policies of those platforms and must be handled directly with them.
Gift cards are non-refundable or exchangeable.
How to Request a Return or Exchange
All returns and exchanges must be initiated through the Returns section of our Website. You will be required to:
- Submit your order details via the online returns portal
- Follow the instructions provided
- Print and attach the supplied returns label
- Return the item(s) to us using suitable packaging
Condition of Returned Items
All returned products must be:
- In their original condition
- Unused
- With all hygiene seals, protective wraps, and packaging intact (unless the item arrived damaged)
Items returned with missing seals, signs of use, or inadequate packaging may be subject to a reduced refund or refusal.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, you are entitled to a replacement, or refund in accordance with consumer law.
Any claims relating to damaged, faulty, incorrect, missing items or orders not receieved must be reported to us within 7 days of delivery and supported with clear photographic evidence (if requested). Claims reported after this period may not be eligible for investigation, and we may be unable to progress the claim further.
Where required, we may issue claim forms or request additional information to assist with our investigation. Any forms provided, together with all requested supporting evidence, must be completed and returned to us within the same 7-day period. Failure to provide the requested information within this timeframe may result in us being unable to continue or process the claim.
No return postage or handling fee will apply in these circumstances.
If an item is reported as damaged but is found upon inspection to be undamaged, a handling and return label fee will be deducted from any refund due.
Change of Mind Returns
Returns requested due to a change of mind may be accepted at our discretion. In such cases:
- A return label fee will apply
- The fee will be deducted from your refund (no upfront payment required)
Refunds
Refunds will be processed once:
- Returned goods have been received and inspected, or
- A valid cancellation request is received prior to dispatch
Please allow up to 14 days for refunds to appear in your original payment method.
Refunds may be adjusted where products are returned with inadequate packaging, missing components, or signs of unreasonable handling.
Delivery Issues & Returned Parcels
If an order is returned to us due to an incorrect address, failed delivery attempt, non-collection, or other delivery issue, our Customer Service team will contact you once the item has been received and processed to discuss the available options. If you choose to have the order refunded, the refund will be for the value of the goods only and the original delivery charge will not be refunded.
If you experience an issue with the delivery of your order, you may be required to complete a Delivery Issue Form to enable us to investigate and raise the matter directly with the relevant courier.
Where applicable, this form will be provided by our Customer Service Team following a review of your enquiry. All requested information must be completed accurately and submitted before an investigation can be initiated with the courier. You will need to inform us via your contact method when this has been submitted and it must be submitted within 7 days of you being provided with the form.
Please note that failure to complete and return the required form may result in delays or prevent us from progressing your claim or enquiry with the courier
9. GIVE ME BEAUTY CLUB REWARDS
Earning Points
- 1 point per £1 spent
- Bonus activities include reviews, referrals, social follows, and birthdays
Redeeming Points
Minimum spend applies:
- 100 points = £5 off (£20 spend)
- 250 points = £10 off (£30 spend)
- 450 points = £15 off (£35 spend)
VIP Tiers
Give Me Insider – Free
Insider Pro (Spend £100):
- 1.25x points
- Birthday rewards
Insider VIP (Spend £140):
- 1.5x points
- Exclusive sales, early access, and double points
10. INTELLECTUAL PROPERTY
All trademarks, branding, and content on the Website are the exclusive property of Spon Global Ltd. No content may be reproduced without written permission.
11. COMPETITIONS & PROMOTIONS
- Competitions are open to UK residents aged 18+, unless stated otherwise.
- No purchase is required to enter.
- Winners are selected at random and prizes are non-transferable.
- Social media competitions are not affiliated with or endorsed by Facebook, Instagram, or TikTok.
- Competition entries must meet all stated criteria; Give Me Cosmetics reserves the right to disqualify entries that do not comply.
- Winners will be notified within a reasonable timeframe and must claim the prize within 7 days of notification. Unclaimed prizes may be re-awarded.
- Give Me Cosmetics reserves the right to amend, suspend, or cancel competitions at any time for legal, technical, or operational reasons.
12. PAYMENT OPTIONS
We accept major credit and debit cards, PayPal, Klarna (for orders over £30), and Clearpay.
For Buy Now, Pay Later options, please ensure you borrow responsibly; full terms and conditions can be found on the lender’s website:
All Buy Now, Pay Later options are provided and managed by the relevant lender. Give Me Cosmetics is not responsible for approval, repayment issues, missed payments, or any lender fees. Payments are subject to lender approval.
13. GIFT CARDS
- Gift cards are delivered electronically via email.
- Valid for 2 years from the date of issue.
- Non-refundable and non-transferable.
- Cannot be used to purchase other gift cards.
- Please ensure the correct email address is entered; Give Me Cosmetics is not responsible for lost, misdirected, or misused gift cards.
- Give Me Cosmetics reserves the right to cancel gift cards in cases of suspected fraud or misuse.
14. DISCOUNT CODES & OFFERS
- Bank Holiday MAYDAY 30% off discount code excludes lines included in Outlet, Clearance Mystery, Summer Mystery & Summer Prep Bundle
- Birthday codes are issued one week prior to your birthday.
- Discount codes are disabled during peak sale periods.
- Spend & Save and 3-for-2 offers are subject to specific terms.
- Offers are subject to stock availability and cannot be combined unless explicitly stated.
- Give Me Cosmetics reserves the right to amend, suspend, or withdraw any offer at any time without prior notice.
15. DATA PROTECTION & PRIVACY
- We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- Your data is collected and used solely for order processing, delivery, marketing (if opted-in), and participation in competitions.
- We will never share your personal information with third parties for their marketing purposes without your consent.
16. AMENDMENTS TO TERMS
- We reserve the right to amend these Terms & Conditions at any time.
- The version in effect at the time of your order applies.
- Customers are encouraged to review these Terms and Conditions prior to placing an order, as continued use of the Website constitutes acceptance of any updates.
For further inquiries, please contact our customer service at info@givemecosmetics.com